SexDolls Station FAQs

Start with the exact product listing. Compare the body material, height, net weight, selected options and what is included. Check whether you can move and store it safely, then confirm delivery to your address before paying. Use the category directory to narrow your choices.

Read the head and body specifications separately. A silicone head does not establish that the body is also silicone. Compare the stated weight, care instructions and complete configuration; material alone does not tell you the weight or how a joint moves. Our TPE and silicone comparison covers the material decision in more detail.

Use net weight when comparing the doll itself and gross or packaged weight when planning receipt of the parcel. Ask what each figure includes, particularly the head and accessories. Check carton dimensions against doorways, stairs and storage space. Do not estimate weight from height or a photograph.

Check the selected configuration and the final order summary. Photos can show optional accessories or a different combination of features. Save the product link and option names so support can confirm exactly what your selection includes.

Ask for the document that applies to the exact model or material and check its scope, date and issuer. A material label or a general claim on a website is not a model-specific test report. If documentation matters to your purchase, request it before ordering.

The doll you receive will match the images on the website. However, please note that there may be some variations due to factors such as lighting, differences in makeup artists, and the body model you choose. We encourage you to request sample pictures before making a purchase. Regarding the hair, we will certainly match it to the one shown in the website images. For the outfit, if your purchase exceeds $800, we would be happy to source the outfit to match the pictures. If you have any questions, please feel free to contact us support@sexdollsstation.com, or through WhatsApp at +852 54423366.

Of course, you can contact us within 24 hours for modifications. If it’s been more than 24 hours, we will check with the factory to see if changes are still possible. If they are, we will make the adjustments for you. Please contact us via email at support@sexdollsstation.com, or through WhatsApp at +852 54423366.

Compare the configuration on each listing, even when the model name is the same. A stock offer and a made-to-order offer may have different options. Ask which changes are available for the exact product before ordering. For connected models, the AI buying guide explains how to separate the head, body and delivery option.

Use a video to inspect what it shows, such as a particular movement or visible finish. It does not automatically confirm every option, battery life, language or software feature. Ask which model and configuration appear in the recording. See the product photos and configuration guide for a comparison checklist.

Check the billing details and any message from your payment provider. If a payment appears pending, check its status before retrying. Your bank or provider can explain a decline. For order help, send support the order reference, approximate time and error message, with sensitive details removed. The payment information page is the starting point for payment options.

Include the order number, the email used for the order and one clear description of the issue. For a product question, include its URL and the selected options. Never send a full card number, CVV, password or recovery code. Use our contact page or email support@sexdollsstation.com.

Send the exact product URL, destination country and postcode. Confirm the applicable dispatch location, availability and delivery estimate for that combination. A US-stock label is not evidence of Canadian availability, and an EU listing does not establish UK delivery terms. Read the shipping policy and ask support to clarify anything that is unclear for your address.

Yes, all our products have free shipping. The prices you see on the website are the final prices with no hidden fees.

Customs Duties and Taxes

The regulations vary by country. While we provide free shipping, some countries may not impose any import taxes, while others may require customers to manage customs clearance and taxes themselves. Don’t worry; the process is straightforward, and we’ll support you every step of the way. Here’s an overview of tax implications for common countries and regions:

• Duty-Free: USA, Canada, UK, and EU.
• Import Taxes Applicable: , Switzerland, Norway, New Zealand, South American nations, South Africa, and South Korea.
• Duty-Free in Certain Asian Regions: Japan
• Shipping Restrictions: We do not ship to Islamic countries such as Afghanistan, Pakistan, Jordan, Libya, Kosovo, and Iraq.

Note: If your country or region is not mentioned, or if you have any questions, please feel free to contact us for more information at support@sexdollsstation.com

You may refer to the following delivery times for an estimate:

• EU Countries: 10-50 days
• USA: 10-50 days
• Canada: 10-50 days
• Japan: 5-10 days
• Switzerland: 7-40 days
• Norway: 7-40 days
• Australia: 5-50 days
• Other Countries: 10-30 days

Shipments from local warehouses can be delivered in as fast as 7 days, whereas deliveries from China may take comparatively longer.For more details

We will send you an email with a tracking number, which you can use to view the shipping progress on the carrier’s official website, or you can check the status on our website by clicking here.

We ship to the following countries: United States, United Kingdom, Canada, Norway, Germany, Sweden, France, Italy, Spain, Australia, Netherlands, Poland, Finland, Denmark, Switzerland, Estonia, Iceland, Ireland, New Zealand, Austria, Turkey, Romania, Bahamas, Belgium, Greece, Bulgaria, Cape Verde, Costa Rica, Croatia, Cyprus, Fiji, Georgia, Hungary, Jamaica, Japan, Kenya, Kiribati, Laos, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Malta, Marshall Islands, Mauritania, Mauritius, Monaco, Montenegro, Palau, Panama, Papua New Guinea, Portugal, Rwanda, St Kitts & Nevis, St Lucia, Saint Vincent & the Grenadines, Samoa, San Marino, Slovakia, Slovenia, Tanzania, and the Aland Islands.

Of course! Once we provide the tracking number, you can contact the carrier to arrange for the package to be held at your nearest pickup point for you to collect. This is also a popular option among many of our customers.

• We offer a 14-day return policy, provided that the doll shows no signs of use, including any gifts that were included.
• When we receive the returned package, it will undergo a rigorous inspection. Regarding custom dolls, if the order is canceled after 24 hours, there will be a 30% custom fee and a 5% handling fee, totaling a 35% charge.
• If the doll is not customized(If the package has not yet been shipped.), we will only charge a 5% handling fee. For dolls in local warehouses that are canceled before dispatch, we will also only charge a 5% handling fee.
• In the case that the issue is on our end, we will issue a full refund (excluding payment processing fees). For more information, please review our policy.

We place great emphasis on product quality and customer satisfaction. For custom dolls, we perform comprehensive checks and take detailed photographs of all aspects before shipment, and you may request photos or videos for confirmation before dispatch. It’s important to note that if there are any issues upon receiving the doll, please do not use it. Keep it in its original condition and email us immediately so we can address the situation.

The following steps can help us address the issue together:

1. Do not use the doll and keep it in its original condition. Contact us via email at support@sexdollsstation.com.
2. Send us photographs or video evidence of the issue.
3. We will review the information and respond to you within 24 hours.

Identify the material of the head and body, then follow the instructions supplied for that model. Check which cleaners and care products are permitted before applying them. Do not assume one oil, powder or cleaning schedule suits every material. The care guide is a starting point; ask support if it differs from the instructions supplied with your model.

No. Check the instructions for the specific electrical module before cleaning. Switch it off and disconnect power as directed, and keep water away from ports and powered mechanisms. Do not immerse an electronic head. The AI buying guide explains the checks to make before buying a connected model.

No. Check the skeleton, feet and support requirements for the exact model. A staged photograph does not prove that a doll can stand unsupported. Do not force a joint beyond its permitted movement. Ask for model-specific handling instructions if the limits are unclear.

Check the model instructions for support points, limb position and any approved hanging attachment. Measure the available space before choosing a case or stand. A hook or support for one model is not automatically suitable for another.